AI Meets Language Access: Can Large Language Models Fill the Gaps in Patient Communication?
HITshow | Dipak Patel, CEO of GLOBO Language Solutions
🗣️ AI Meets Language Access: Can Large Language Models Fill the Gaps in Patient Communication?
#HITshow | Dipak Patel, CEO of GLOBO Language Solutions
💬 “Language services aren’t just compliance tools. When done right, interpretation and translation build trust, improve clinician efficiency, and lead to better patient outcomes.”
In this HITshow interview, Dipak Patel shares how GLOBO has been on a two-year journey exploring the use of LLMs in medical interpretation—starting when ChatGPT first launched.
The result? GLOBO KAI™, an AI interpreter built into the GLOBO Connect app designed to bring instant interpretation to limited-English-speaking patients often struggling with routine communication:
— Ordering food in the hospital cafeteria
— Checking in at the front desk
— Finding the hospital lab to get blood drawn
GLOBO’s goal is simple but powerful: ensure patients understand what’s happening at every step of their care journey—because communication is the foundation of trust. And trust leads to adherence, healing, and health.
🎥 Watch the full clip and hear why Dipak believes AI has a role to play in creating a better experience for everyone—patients and providers alike.
How is your organization using AI technology to improve communication and patient trust?
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