Multilingual AI Chatbot Helps PA 211 Better Serve Vulnerable Populations LinkLive, a leading cloud-based Contact Center as a Service (CCaaS) provider, has partnered with United Way of Pennsylvania to deliver a complete, state-of-the-art customer engagement solution to address community needs across the state using the Pennsylvania 211 network (PA 211). The PA 211 network is…
Coryell Health, a community-owned healthcare organization located in Gatesville, Texas, and QliqSOFT, a patient/provider engagement solutions company, announced the results of Coryell Health’s healthcare chatbot initiative. Coryell Health, which serves as the primary COVID-19 testing administrator for Coryell County tests anywhere from 400 to 700 patients daily for the virus. After testing, staff must conduct follow-up,…
QliqSOFT, specializing in secure, HIPAA-compliant clinical communication solutions, today announced the launch of its healthcare chatbot platform, Quincy. Quincy offers chatbot templates that address care-specific use cases that include pre-configured intents and dialogue flows or customized chatbots can be built to suit your unique needs. As a chatbot platform, Quincy enables healthcare providers to build…