Protecting the Patient-Clinician Relationship in the Age of AI
HITshow | Sam Hiatt, Director of Medicare Program Operations, Community Care of North Carolina
Protecting the Patient-Clinician Relationship in the Age of AI
HITshow | Sam Hiatt, Director of Medicare Program Operations, Community Care of North Carolina
Value-based care is not just about what happens during the office visit. It is about what happens the other 360 days of the year.
In this HITshow conversation, Sam Hiatt of Community Care of North Carolina explains why getting clinicians more time with patients matters so much — and why administrative burden continues to get in the way.
The promise of AI in healthcare is not simply automation for its own sake. It is the opportunity to give clinicians time back, reduce after-hours documentation, and help care teams focus on the conversations that build trust.
Sam also shares how Community Care of North Carolina is working with Innovaccer and upgrading to Gravity as part of that effort.
The goal is not to replace the relationship between patient and clinician.
The goal is to protect it.
How is your organization using AI technology to improve communication and patient trust?
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