The AI Pilot is the easy part

HITshow Video Feature with Suki’s Vikram Khanna and Kylee Bird from KLAS

The real test begins when a health system tries to scale that technology across skeptical users, different specialties, fragmented locations and complex governance structures.

In this new HITshow Video Feature, leaders from Suki and KLAS Research discuss what healthcare organizations now expect from ambient AI—and why promising demonstrations and time savings are no longer enough.

With health system margins shrinking, leaders are demanding validated outcomes and a clear return on investment before committing to enterprise-wide adoption.

The conversation explores:

▪️ Why so many successful pilots struggle at scale
▪️ The change management and governance required for enterprise adoption
▪️ Why trust must be earned with every clinical note generated
▪️ How independent provider feedback helps health systems evaluate technology
▪️ Why reducing clinicians’ mental load may be as important as saving time
▪️ How AI can help highly skilled professionals return their focus to patients and the work they were trained to do

As one participant explains, Suki users report feeling empowered to “love their jobs again.”