Abilene Diagnostic Clinic Transforms the Patient Payment Experience With the InstaMed One Bill Solution
InstaMed, healthcare’s most trusted payments network, announced that Abilene Diagnostic Clinic (ADC) is now using InstaMed’s One Bill solution to transform their patient payment experience. One Bill delivers patients a single, consolidated statement across ADC’s lines of business to make it easier than ever for patients to understand, manage and pay their healthcare bills.
ADC is a multi-specialty, multi-location organization in Texas. Previously, its separate locations managed patient billing independently which led to multiple paper statements sent to patients, separate phone calls to collect and an overall confusing patient experience. By implementing the InstaMed One Bill solution, ADC’s billing data and processes are now standardized and consolidated across all locations. Now, their patients receive one, easy-to-understand bill with convenient, flexible options to manage bills, including eStatements, online payments and payment plans.
One Bill removes patient confusion and frustration with receiving multiple bills by delivering a single, consolidated statement and payment process. According to a 2015 survey by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), patient satisfaction ratings fall by an average of more than 30 percent from post-discharge through the billing process.
“The patient experience is a top priority for Abilene Diagnostic Clinic, and payment is a critical piece of that overall experience,” said Andrew Kouba, CFO of ADC. “In addition to the positive feedback we are receiving from patients about One Bill, we are also seeing an increase in payments, including adoption of online payments and even paying off older balances that are now easier to understand. Everyone wins when patients are having a great experience – our patients are happier and our organization is decreasing costs to collect.”
“Leading healthcare organizations are putting the patient experience first. Seamless payment experiences in other industries are creating strong consumer demand for a better healthcare payments experience,” said Bill Marvin, President and CEO of InstaMed. “One Bill brings the best in consumer-centric experiences to healthcare. We are thrilled to expand our relationship with Abilene Diagnostic Clinic and enable them to deliver the most patient-friendly and secure payment solution available with One Bill.”